Terms and Conditions | Paw Nutrition

📦 Shipping Policy for Paw Nutrition

Thank you for choosing Paw Nutrition for your pet’s nutrition needs. Please review our shipping policy to understand how we handle delivery of our products.

1. Shipping Methods

Paw Nutrition primarily offers physical pet food and related products. These items are shipped directly to your address through reputable carriers such as UPS, USPS, FedEx, or other equivalent courier services.

Available shipping options (e.g., standard, expedited) and carriers may vary by destination and will be clearly shown during the checkout process.

2. Processing Time

Orders are typically processed within 1–2 business days after payment has been successfully completed. Processing time may be extended during peak periods, promotions, or due to inventory constraints.

You will receive an order confirmation email once your order is placed and a separate email when your order has shipped.

3. Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout. Costs may depend on:

Shipping method selected
Destination address
Weight and size of the items in your order

Any promotional offers on shipping (such as free shipping or flat-rate shipping) will be clearly indicated when available.

4. International Shipping

If Paw Nutrition offers international shipping, additional customs duties, import taxes, or fees may apply at the time of delivery. These charges are not included in our prices or shipping fees and are the sole responsibility of the customer.

Paw Nutrition is not responsible for delays due to customs processing or for any fees imposed by foreign customs authorities.

5. Tracking Information

For all shippable orders, tracking information will be provided once your package has been dispatched. You can use this tracking number to monitor the status and location of your shipment through the carrier’s website.

6. Shipping Delays

We strive to fulfill and ship orders promptly. However, delays may occur due to:

Carrier issues or service disruptions
Severe weather or natural disasters
Customs processing (for international shipments)
Unexpected high order volumes or supply constraints

Paw Nutrition is not liable for delays caused by such external factors but will make reasonable efforts to assist you in tracking and resolving shipping issues.

7. Returns and Refunds

For details on returning products and requesting refunds, please refer to our Refund Policy.

8. Contact Information

If you have questions or concerns about shipping, please contact us at:
📧 support@pawnutrition.org (update as needed)

Paw Nutrition reserves the right to update this Shipping Policy at any time. Any changes will be posted on our website and will apply to orders placed after the date of publication.

📝 Terms of Use for Paw Nutrition

1. Agreement to Terms

These Terms of Use constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you”), and Paw Nutrition (“Company,” “we,” “us,” or “our”), regarding your access to and use of the website [https://www.pawnutrition.org] and any related media, mobile website, or application (collectively, the “Site”).

By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. IF YOU DO NOT AGREE WITH THESE TERMS, YOU ARE PROHIBITED FROM USING THE SITE AND MUST DISCONTINUE USE IMMEDIATELY.

We may periodically post supplemental terms, policies, or guidelines that are incorporated by reference into these Terms of Use. We reserve the right, at our sole discretion, to update or modify these Terms at any time. We will update the “Last updated” date above when changes are made. Your continued use of the Site after such changes are posted constitutes your acceptance of the revised Terms.

The Site is not intended for distribution to or use by any person or entity in any jurisdiction where such distribution or use is contrary to law, regulation, or would subject us to registration or licensing in that jurisdiction. If you access the Site from another location, you are solely responsible for compliance with local laws.

The Site is not designed to comply with industry-specific regulations such as HIPAA, FISMA, or GLBA. If your use of the Site would require compliance with such regulations, you may not use the Site.

The Site is intended for users who are at least 13 years of age. If you are under the age of majority in your jurisdiction, you must have the consent and direct supervision of a parent or legal guardian to use the Site. By using the Site, you represent that you meet these requirements.

2. Intellectual Property Rights

Unless otherwise indicated, the Site and all content on it—including but not limited to source code, databases, functionality, software, designs, text, graphics, photos, videos, and audio (collectively, the “Content”)—as well as trademarks, service marks, and logos (the “Marks”), are owned or licensed by Paw Nutrition and are protected by applicable intellectual property and unfair competition laws.

The Content and Marks are provided on an “AS IS” basis for your personal, non-commercial use only. Except as expressly authorized in these Terms of Use, you may not:

Copy, reproduce, republish, upload, post, display, encode, translate, transmit, or distribute any Content or Marks for any commercial purpose without our prior written permission.

Subject to your eligibility to use the Site, we grant you a limited, non-transferable, non-exclusive license to access and use the Site and to download or print a copy of any portion of the Content to which you have lawful access, solely for your personal, non-commercial use.

We reserve all rights not expressly granted to you in and to the Site, the Content, and the Marks.

3. User Representations

By using the Site, you represent and warrant that:

You have legal capacity and agree to comply with these Terms of Use;
You are not under 13 years of age;
If a minor in your jurisdiction, you have parental/guardian permission and supervision;
You will not access the Site through automated, non-human means (bots, scripts, etc.);
You will not use the Site for any unlawful or unauthorized purpose; and
Your use of the Site will not violate any applicable law or regulation.

If any information you provide is untrue, inaccurate, not current, or incomplete, we may suspend or terminate your account and deny any current or future use of the Site.

4. Prohibited Activities

You may use the Site only for its intended purpose: to browse, research, and purchase Paw Nutrition products and services. You agree not to:

Systematically retrieve data or content from the Site to create a collection or database without written permission.
Trick, defraud, or mislead us or other users, especially in attempts to obtain sensitive information.
Circumvent or interfere with security features of the Site.
Disparage, tarnish, or otherwise harm Paw Nutrition or the Site.
Use information from the Site to harass, abuse, or harm another person.
Misuse our support services or submit false reports.
Use the Site in violation of any laws or regulations.
Engage in unauthorized framing of or linking to the Site.
Upload or attempt to upload harmful code (viruses, Trojan horses, etc.).
Engage in automated use of the system, data mining, robots, or scraping tools.
Delete any copyright or proprietary notices from Content.
Impersonate another user or person.
Use any passive or active information collection mechanisms (spyware, web bugs, etc.).
Interfere with or disrupt the Site or networks connected to it.
Harass, intimidate, or threaten our employees or agents.
Attempt to bypass access controls or security-related features.
Copy or adapt the Site’s software, or reverse engineer any part of it (except as allowed by law).
Use a purchasing agent to make purchases on the Site without authorization.
Collect usernames, emails, or other information for spamming or unsolicited communications.
Use the Site to compete with us or for any unauthorized commercial purpose.
Use the Site to advertise or offer other goods/services without permission.
Sell or transfer your profile.

5. User-Generated Contributions

The Site may, now or in the future, allow you to submit content (e.g., reviews, comments, photos, feedback) (“Contributions”). Contributions may be visible to other users or third parties and are governed by our Privacy Policy.

By making Contributions, you represent and warrant that:

You own or have rights to the content you submit.
Your Contributions do not infringe third-party rights.
Your Contributions are not false, misleading, or fraudulent.
Your Contributions are not defamatory, obscene, abusive, hateful, or otherwise objectionable.
Your Contributions do not violate any law, privacy, or publicity rights.
Your Contributions do not contain discriminatory or offensive remarks tied to protected characteristics.

Any violation of these conditions may result in removal of your Contributions and/or restriction of your access to the Site.

6. Contribution License

You agree that we may access, store, process, and use information and personal data you provide in accordance with our Privacy Policy and your privacy settings.

By submitting suggestions, reviews, or feedback, you grant Paw Nutrition a royalty-free, worldwide, perpetual, irrevocable license to use, reproduce, modify, and display such feedback for any lawful purpose without compensation to you.

You retain ownership of your Contributions. However, you agree not to hold us responsible for statements or representations in user-generated content, and you agree not to pursue claims against us related to your Contributions.

7. Submissions

Any questions, comments, suggestions, ideas, or feedback you provide to us regarding the Site or our products (“Submissions”) are non-confidential and become our sole property. We may use and disclose such Submissions for any lawful purpose without notice or compensation to you.

You warrant that you have rights to such Submissions and waive any moral rights in them.

8. Third-Party Websites and Content

The Site may contain links to third-party websites and may display third-party content. We do not monitor or endorse these websites or their content and are not responsible for:

Accuracy or completeness
Opinions or policies
Products or services offered

If you access third-party sites or content, you do so at your own risk and should review their terms and privacy policies. We are not responsible for any losses or damages arising from your use of third-party content or sites.

9. Site Management

We reserve the right, but not the obligation, to:

Monitor the Site for violations of these Terms;
Take legal action against users who violate laws or these Terms;
Limit or disable access to Contributions or the Site at our discretion;
Remove files or content that burden our systems;
Manage the Site in a way that protects our rights and ensures proper functioning.

10. Privacy Policy

By using the Site, you agree to our Privacy Policy, which is incorporated into these Terms.

The Site is hosted in the United States. If you access it from another region, you consent to the transfer and processing of your data in the U.S.

We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided personal information without parental consent, we will delete it promptly.

11. Term and Termination

These Terms remain in effect while you use the Site. We may, at our sole discretion and without notice, deny access to the Site to any person for any reason, including violation of these Terms or of applicable law.

If we suspend or terminate your account, you may not create a new account under your name or any other identity. We reserve the right to seek legal remedies for violations.

12. Modifications and Interruptions

We may modify, update, or discontinue any part of the Site at any time, without notice. We are not liable for any inconvenience or loss caused by Site downtime, interruptions, or changes.

You agree that we are not obligated to maintain or update the Site or provide any specific content or features.

13. Governing Law

These Terms and your use of the Site are governed by the laws of the State of Ohio, without regard to conflict of law principles.

14. Dispute Resolution

Informal Negotiations
Before initiating arbitration or litigation, both parties agree to attempt to resolve any dispute informally for at least 30 days after written notice of the dispute.

Binding Arbitration
If informal resolution fails, disputes (except as otherwise provided) shall be resolved by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (AAA) and, where applicable, the AAA Consumer Rules. Unless required otherwise, arbitration will take place in Hamilton, Ohio.

If a dispute proceeds in court instead of arbitration, it shall be heard in state or federal courts located in Hamilton, Ohio, and you consent to that jurisdiction.

Arbitration will proceed on an individual basis—no class actions or representative actions are permitted.

Certain disputes, such as those involving intellectual property rights or claims for injunctive relief, may proceed in court without arbitration.

15. Corrections

Information on the Site may occasionally contain typographical errors or inaccuracies. We reserve the right to correct, update, or change such information at any time without prior notice.

16. Disclaimer

THE SITE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” YOUR USE OF THE SITE IS AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, PAW NUTRITION DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee the accuracy or completeness of any content and are not liable for errors, interruptions, bugs, or third-party actions related to your use of the Site.

17. Limitations of Liability

IN NO EVENT SHALL PAW NUTRITION OR ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST DATA, ARISING FROM YOUR USE OF THE SITE OR PRODUCTS PURCHASED THROUGH IT.

Our total liability to you for any cause of action shall not exceed the amount paid by you to us in the one (1) month prior to the event giving rise to the claim, where permitted by law.

18. Indemnification

You agree to indemnify and hold Paw Nutrition and its affiliates, officers, employees, and agents harmless from any claims, damages, or expenses (including attorneys’ fees) arising from:

Your use of the Site
Your breach of these Terms
Your infringement of third-party rights
Your harmful acts toward other Site users

We may assume exclusive defense of any matter subject to indemnification, at your expense.

19. User Data

We may retain data related to your use of the Site as needed to operate the Site. You are responsible for backing up your data. We are not liable for data loss or corruption.

20. Electronic Communications, Transactions, and Signatures

By using the Site, you consent to receive electronic communications from us and agree that electronic agreements, notices, and records satisfy any legal requirements for written documents. You consent to the use of electronic signatures and records.

21. California Users and Residents

If a complaint with us is not resolved, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at:

1625 North Market Blvd., Suite N 112, Sacramento, California 95834
(800) 952-5210 or (916) 445-1254

22. Miscellaneous

These Terms and any policies posted on the Site constitute the entire agreement between you and Paw Nutrition regarding the Site. Our failure to enforce any provision does not waive our rights. If any provision is held invalid, the remainder remains in full effect.

No joint venture, partnership, employment, or agency relationship exists between you and us as a result of these Terms or your use of the Site.

23. No Product/Service Guarantee

Paw Nutrition strives to provide high-quality pet nutrition products and related services. However, we do not guarantee:

That any particular product will always be available;
That discounts or promotional offers will always be offered or maintained;
Any particular health outcome, nutritional result, or improvement for your pet.

We only guarantee that we will make reasonable efforts to offer products and services as described on the Site, subject to availability and applicable policies.

24. Trial Details

From time to time, Paw Nutrition may offer trial promotions (e.g., discounted first orders or limited-time access to certain offers or membership benefits).

Trial offers, if available, will clearly state their duration, cost (if any), and what is included.
Unless explicitly stated otherwise, trials do not automatically convert into paid subscriptions.
At the end of the trial period, access to any trial-specific benefits or pricing will end unless you choose to enroll in a paid plan or make a qualifying purchase as described in the offer.

Details for any active trial will be presented on the Site or in associated promotional material.

25. Subscriptions

Paw Nutrition may offer optional subscription services that allow you to receive recurring deliveries of selected products (for example, monthly dog food replenishment):

By enrolling in a subscription, you authorize us to automatically charge your chosen payment method for each recurring order at the price and frequency shown at checkout or in your account settings.
You may modify or cancel your subscription at any time before the next billing date by contacting our customer service or using the account management tools provided (if available).
Changes or cancellations made after an order has been processed may apply to future shipments only and may not affect orders already in transit.

Please review the specific subscription details presented at the time of sign-up for exact terms.

💵 Refund Policy – Paw Nutrition

Thank you for shopping with Paw Nutrition. We want you to be satisfied with your purchase and experience.

1. Refund Requests

You have up to 30 days from the date of purchase (or delivery, if specified) to request a refund. To start a refund request, contact our support team at:

📧 support@pawnutrition.org

Please include:

Your order number
The email used at checkout
Details of the issue or reason for the refund

We will review your request and respond promptly.

For physical products, we may require:

Return of unopened, unused items in their original packaging; or
Photo evidence in cases of damage, defect, or incorrect item.

2. Subscription Cancellation

If you have an active subscription:

You may cancel at any time.
Cancellation takes effect immediately for future billing cycles.
You will not be charged again after cancellation.
Payments already made prior to cancellation are typically non-refundable, unless required by law or specified otherwise in a particular promotion.

Any applicable refunds will be processed back to your original method of payment. Depending on your bank or card issuer, it may take 3–10 business days for the refund to appear on your statement.